Why do I need to verify my identity? (What is KYC?)

International money transfer is a regulated activity. Before we can move funds on your behalf, the law requires us to confirm that you are who you say you are — this process is called KYC ("Know Your Customer").

• In Australia, KYC obligations come from AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
• In Indonesia, equivalent obligations come from Bank Indonesia (BI) and PPATK for remittance providers.

Verifying your identity once means:

• Your transfers can be processed without manual hold-ups every time you send.
• You're protected if someone tries to send money from your account without your permission.
• We can meet the safety and compliance standards that let us operate in both countries — and pass those protections on to you.

You only need to verify once. After verification we may still ask follow-up questions (for example proof of source of funds for a particular transfer), but the core identity check is a one-time step.