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Frequently Asked Questions

How do I send money to Indonesia with Kangaroo Service?

1. Register your details with Kangaroo Service (see next question for details).

2. Transfer the funds, including the fee, to the Kangaroo Service Bank Account via Internet banking.

Remember to put your name in the reference field. Use your mobile number if you can’t use your name.

3. Email or SMS the details of your transfer. Be sure to include:

- Amount transferred
- Which bank you transferred your funds from
- Name of your beneficiary
- Purpose of transfer

- Source of the funds

- Beneficiary Identification Number & Expiry Date

Confirmation of your transaction will be sent via SMS or email before 4pm

Note: Receipt from our Indonesian counterpart will be available the next day, upon request.

 

How do I register to transfer money to Indonesia?

1. Download our Registration Form from our website, or alternatively you can email your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2. Fill out and sign the Registration Form

3. Post the form to us with your Certified Photo ID (Passport or Driver’s Licence) to:

4 Convent Court, Coburg Nort, VIC 3058

Please ensure that your Photo ID has been certified as a true copy by an eligible person before posting it to us.

 

Why do I have to register before transferring money?

As an Austrac Registered Money Transfer Provider, Kangaroo Service is committed to preventing, detecting and not knowingly facilitating money laundering and terrorism financing. Kangaroo Service does this to protect its reputation, comply with relevant laws and be a good corporate citizen. Kangaroo Service is required by law to identify our customers before providing money transfers and report all transactions to Austrac. We may request more information from our customers at other times to comply with our requirements under Austrac.

 

How will my privacy be protected?

As an AUSTRAC reporting entity, Kangaroo Service is bound by the Privacy Act 1988, which controls the security of your personal information. Please visit the Office of the Australian Information Commissioner for more information.

To ensure the security of your personal information, please do not send us your personal information by email. Please send your information via the postal service.

 

Where do I transfer the funds to?

Bank

BSB

Acc No.

Account Name
NAB 083-004 32-112-1460 Kangaroo Service


Your funds must be transferred from the same account that you have registered with us in order for us to process your transfer.

Remember to put your name in the reference field. Use your mobile number if you can’t use your name. This will allow us to quickly identify your funds and to avoid any unnecessary delay with your confirmation.

 

Can I transfer funds any other way?

All money transfers must be done via Internet banking from your own account.

 

How long will it take for you to receive my funds and process my transfer?

Generally The Beneficiary will received the funds less than 48 hours. This situation happened because Kangaroo Service can only process your money transfer after your funds are cleared into our account and have to be approved by our third parties.

Remember to put your name as reference so we can quickly identify your funds and avoid any unnecessary delay with your confirmation.

 

Is there a minimum or maximum amount I can transfer?

Effective from the 1st of June 2015, customers can only transfer a maximum of AUD $5000 per day, as we may need additional information before processing your funds.

 

What are the charges for transfering funds?

We charge a fee per beneficiary. To calculate your fee, use the table below:

 

Transfer Amount
Fee
Up to $1,000 AUD*
$10 AUD

Refund also will be charge, wether you ask refund or we have to refund your funds because marked as suspicious transaction by our compliance or our partner.

Refund
Fee
Up to $5,000
$10 AUD

 

Are there any other charges?

There are no other charges. The amount will be received in full amount by your beneficiary in Indonesia.

 

What exchange rate will apply?

    1. Check our rate online or SMS RATE to 61 402 521 376 or 61 425 813 751 before you transfer your funds to us
    2. Notify us of your transaction via email or SMS as soon as you have transferred your funds.
    3. The currency rate at the time you confirm your transfer will apply.

    If the currency exchange rate changes after I transfer the funds, which currency rate will apply?

    if we receive your confirmation within 10 minutes of the currency rate changing, we will apply the higher rate. If we receive your confirmation later than that, the updated rate will apply to your transaction.

     

    When will my beneficiary receive the funds?

    Generally The Beneficiary will received the funds less than 48 hours.

     

    What if the funds are not received on the same day?

    We only can process the transaction if funds has arrived/cleared in our partner account, and approved by our compliance and partner.


    Please Contact Us if you require more information on Money Transfer via Kangaroo Service.


    Thank You !
    KangarooService Team

     

    Announcement

    Dear Customer

    Christmas Day

    Monday, 25/12/2017 Kangaroo Service is Closed.

    Boxing Day

    Tuesday, 26/12/2017 Kangaroo Service is Closed.

    __

    Our Indonesia Office has moved to:

    Plaza Pondok Indah 5 Blok C No. 2

    Jl Marga Guna Raya, Jakarta Selatan

    DKI Jakarta 12310

    __

    News,

    • Maximum Transfer Amount from Australia$5000/day
    • Maximum Transfer Amount from Indonesia to Australia has no limitation*.
    • Opening Soon, Money Transfer Services to transfer from Indonesia into Malaysia & Singapore!
    *Required explanation for source of fund and purpose of transaction information.
    ___

    Australia Bank Account Details:

    Kangaroo Service

    BSB: 083 004

    Account 32-112-1460

    For more information please contact us:

    (P) 61 3 93501100

    or you can contact us to (for Australia customers only):

    - 0425813751

    - 0402521376

    Exchange Rate
    Indonesia to Australia
    1 AUD$ = Rp
    10450
    18-12-2017
    Australia to Indonesia
    1 AUD$ = Rp
    10250
    18-12-2017
    (valid from 10am to 4pm AEST)
    *Exchange Rate may change without prior notice
    Calculator
    Send From:
    Indonesia to Australia
    Australia to Indonesia
    Send Amount
    IDR
    Received Amount
    AUD

    Send Amount:
    Transfer Fee:
    Total Amount:
    Received Amount:
    Exchange Rate of :
    1 AU$ = IDR
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